Refund policy

Return Policy

We want you to be happy with your Di Valente order. If something isn't right, here's how returns work.

Standard Returns (30 Days)

You have 30 days from the date you receive your order to request a return.

To be eligible:

• Items must show no signs of wear and be in their original packaging with tags attached
• Proof of purchase is required

Because socks are a personal-wear item, we do inspect returns for signs of wear before approving. Items that appear worn or washed cannot be accepted for standard returns.

How to Return

Contact us at support@shopdivalente.com to request a return. Returns must be approved before you send anything back — items sent without prior authorization will not be accepted. Once approved, we'll send instructions on where to send your item.

For standard returns, return shipping is the customer's responsibility.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If something is defective, damaged, or not what you ordered, contact us as soon as possible at support@shopdivalente.com. We'll evaluate the issue and cover return shipping for confirmed errors on our end.

Exceptions

Sale items and gift cards are not eligible for return.

Exchanges

We don't process direct exchanges. To get a different size or style, return your original item under this policy and place a new order once your return is accepted.

European Union: 14-Day Right of Withdrawal

If your order ships to the EU, you have the right to cancel your order within 14 days of receiving it, without needing to give a reason, in accordance with EU consumer protection law.

To exercise this right, contact us at support@shopdivalente.com within 14 days of receipt. You're permitted to inspect and try on the item as you would in a store — this alone does not forfeit your right to cancel. However, if the item shows signs of use beyond that reasonable inspection, we may deduct an amount reflecting the reduction in the item's value.

Proof of purchase is required. Once we receive and inspect the returned item, your refund will be issued within 14 days.

Refunds

Once your return is received and inspected, we'll notify you of the approval decision. If approved, refunds are issued to your original payment method within 10 business days of approval.

Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was issued and it hasn't appeared, contact us at support@shopdivalente.com.