Shipping Policy

Processing Times

Orders are processed within 1–3 business days. Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed on the next business day.

Delivery Times

Once shipped, orders typically arrive within 3–5 business days within the United States.

Delivery times are estimates and may occasionally be affected by carrier delays or circumstances outside our control.

Shipping Rates

Complimentary U.S. shipping is available in every order.

Tracking

Once your order has shipped, you'll receive tracking information by email so you can follow its progress.

Delays

If we notice a delay affecting your order, we'll reach out directly with an update. If your tracking hasn't updated in several days or your order hasn't arrived within the expected window, contact us at support@shopdivalente.com and we'll look into it.

Order Changes and Cancellations

If you need to cancel your order, you can do so from your account any time before your order ships. Once an order has shipped, it can no longer be cancelled and instead follows our Return Policy.

Lost or Damaged Packages

Please inspect your order upon arrival. If your package arrives damaged, or your tracking shows delivery but you haven't received it, contact us at support@shopdivalente.com as soon as possible. We'll work with you to resolve it.

Questions

For any shipping-related questions, reach out to support@shopdivalente.com.